MHA FPX 5042 Assessment 4 Team Development Analysis MHA-FPX 5042 Team Development and Personal Leadership in Health Care Settings Team Development Analysis

Introduction

Teamwork is crucial for a successful organization, especially in health care. Teamwork means more efficient and productive workforces, utilizing everyone’s skills, ideas, and experiences to achieve the goal (Wooll, 2021). At my current employer, BPL Plasma, we collect source plasma for manufacturing life-saving therapeutic medications. Teamwork is essential for our line of work as it makes the process more efficient and boosts production. At the beginning of 2022, we converted to a brand new plasmapheresis machine. The Nexsys Persona PCS Plasmapheresis system is designed to improve productivity, quality, compliance, yield, and donor satisfaction (Haemonetics, n.d.). The biggest change involved training the donor floor staff on how to operate the new machine. There were minor changes in reception to capture the donor’s height during their health screening. During this conversion, I was responsible for facilitating all the hands-on training and ensuring the rollout day went smoothly.

Team Setting, Project, and Roles

There were significant changes that would affect all staff with the conversion of the new machines. The project was to train all staff functionally and have a successful rollout. The team setting was throughout the center. The Medical Reception Technicians and the Medical Supervisors were responsible for measuring all the donors’ heights. The reason for this change was due to the new collection volumes on the machines. Before the conversion, the old PCS2 machines had three preset volumes based on the donor’s weight. The new Nexsys Persona PCS machine customizes the collection volume based on hematocrit, weight, and height. Stadiometers were installed in all the medical offices and new donor intake booths to capture donors’ height in inches.

On the donor floor, I began their training by having them read and watch training videos before the rollout. We were sent one machine to practice on before our rollout, so I would bring in groups of three to demonstrate mock scenarios on the new machine. The donor floor staff had to relearn everything. All procedures and documentation had to be converted to the new machines. Five different roles were introduced to the donor floor: Donor Floor Technicians, Phlebotomists, Machine Repair Technician, Host, and Verifier. Donor Floor Technicians handled the setup of the equipment on the machines, donor disconnects, and all donation-related events documentation. Phlebotomists handled the venipunctures, hooked donors up to the machines, troubleshot flow errors, and collected blood samples.

MHA FPX 5042 Assessment 4 Team Development Analysis

The Machine Repair Technician handled the repair and maintenance of the new machines, helping validate and calibrate them for compliance. The Host collected the Barcode Label Sheet with the donor’s information and escorted them to an available bed. The Verifier checked all parameters on the machine to ensure they matched the Barcode Label Sheet, ensuring donor safety.

The team’s mission was to improve the donation process and increase the yield. The new machines were designed to streamline the collection process and speed up donor throughput times. However, there was some conflict with the new machines. All the new steps actually slowed down our process. With the addition of the two new roles and all the new checks and procedures, our employees were more occupied with tasks rather than tending to donors. It took some time to find the bottleneck, but it was determined that the flow would be better if someone from the management team took on the roles of Host and Verifier so that the donor floor staff could focus on their donors. Managers and center supervisors rotated, taking turns to host and verify.

Professionalism

Being professional can ensure a positive experience within your organization. It represents how you conduct yourself at work to represent yourself and your company positively. Professionalism is important as it can help you get the job you are interviewing for, helps you get recognized, and makes you approachable (Indeed, 2021).

Professionalism was crucial during the rollout of the new machines. We were transparent and communicated all the changes to our donors. During the first week of rollout, our staff members promptly communicated with donors so they could better understand the new system. For example, donors were confused about why they had to wait in line while there were empty beds. The Host greeted every donor that approached the donor floor area and explained the reason for the wait time. This helped minimize complaints due to waiting time. Another way professionalism came into play was with conflict resolution. There were still some kinks in the new screening process that caused our system to glitch. If donors didn’t have their